FAQ

Why This Frequently Asked Questions (FAQ) Page?

Is this the first time you've heard of Human Key Crewing? Perhaps you're searching for human resources solutions in the maritime sector and have many questions on your mind. That's exactly why we created this Frequently Asked Questions (FAQ) page. Our aim is to answer everything you're curious about regarding our company in a transparent and understandable way, to share all the details about our services with you, and to eliminate any questions you may have. At Human Key Crewing, we aim to add value to the careers of seafarers and to support maritime companies in achieving operational excellence. On this page, you will get to know how we can best help you, our values, our experience, and our commitment to the maritime sector.

general questions:

  • Are you a "manning agency" or a crewing broker (Middlemen)?

No, absolutely not! At Human Key Crewing, our priority is to provide crew for the vessels within our own fleet. We never charge seafarers for job placement or any other services in this process. Please do not trust anyone who claims to be acting on our behalf and requests fees. Human Key Crewing is a professional training & consulting firm operating in the maritime sector. We never charge seafarers for job placement services.

  • What's the difference between you and a crewing agent?

We don't just fill positions, we build maritime HR strategies. At Human Key Crewing, we are not an ordinary crewing supplier. We are a partner that develops human resources strategies in the maritime industry. Our mission is not only to crew your vessels, but also to provide permanent and sustainable HR solutions that will help your company to achieve its long term goals.

  • Which maritime sectors do you operate in

GGeneral Cargo Ships, Container Ships, Bulk Carriers, Crude Oil Tankers, Product Tankers, Chemical Tankers, Gas Carriers (LNG/LPG), Ro-Ro Vessels, Passenger Ships (Cruise Ships, Ferries), Livestock Carriers, Reefer Ships, Multi-purpose Vessels (MPVs), Offshore Support Vessels (Platform Supply Vessels, Anchor Handling Tug Supply Vessels), Heavy Lift Vessels, Drill Ships, Dredgers, Tugboats, Barges, Landing Craft, Seismic Vessels, Cable Layers, Icebreakers, Research Vessels, Cement Carriers.

  • What is your mission and vision?

Mission:
To guide the career journeys of qualified seafarers and enhance the operational efficiency of maritime companies by providing ethical, transparent, and digital human resources solutions in the maritime sector. Our aim is to create a sustainable and valuable partnership ecosystem for all stakeholders in the industry.

Vision:
To become the most trusted and preferred business partner in the maritime sector by creating a human-centered, technology-enhanced, and ethically managed human resources model. To lead the success of maritime companies and seafarers through sustainable growth and innovation.

Questions from Seafarers

    How can I submit my application?

    You can fill out the company's application form by clicking on the "CV-APPLICATION" tab in the upper right corner of the main web page.

    • How can I reach you?

    You can reach us via email at crew@humankeyoffshore.com. Additionally, you can contact us through WhatsApp at +995 579 16 32 20.

  • How can I get information about salaries

    • Due to the continuous variation in the number and types of vessels in our fleet, salaries are determined based on the vessel type and the operational region.

    Questions from Companies

      What types of ship management companies do you serve?

      We receive requests from companies involved in Tanker Management, Container Ship Management, Bulk Carrier Management, Ro-Ro Ship Management, General Cargo Ship Management, Offshore Support Vessel Management, and Passenger Ship Management. However, our primary response is to work with all these companies facing challenges in crew changes and provide solutions to their needs. Additionally, the companies that prefer to work with us are often those aiming to improve crew quality and employ qualified personnel capable of successfully passing onboard inspections. Accordingly, we offer tailored solutions to meet their specific requirements.

      • How can you help us optimize our HR processes?

      We meticulously plan crew changes at least a month in advance, minimizing mistakes and ensuring critical equipment familiarization training is completed. While we swiftly address emergency&urgently crew changing, our commitment extends far beyond simply filling positions. We provide a fully integrated HR solution, encompassing pre-joining familiarization, visa&travel coordination, performance monitoring at ship, and ongoing training during shore leave at home. This comprehensive approach enhances crew competence, supports career growth, and maximizes their value to your company.

  • How do you evaluate personnel performance?

    • First, the personnel we recommend to the company undergo several occupational tests within our training system. Only those who succeed in these assessments are presented for the companies' evaluation. The personnel who join the ship are evaluated twice during their contract period, as well as after returning from leave following the completion of their contract. These periodic performance evaluations are collected from the company and recorded as performance scores, which are maintained in our records for future reference.

    • Do you offer training and development programs?

    Yes, we offer specialized training programs designed to enhance skills and safety within the maritime sector. Our platform features over 40 online courses, with a key focus on our unique Ship-Specific Familiarization Module. Unlike generic training from industry giants, this module ignites genuine interest by allowing seafarers to explore their assigned vessel in detail even before embarakation. This pre-joining familiarization streamlines the initial 24-hour familiarization, reduces training time, and provides significant cost savings for shipping companies. More importantly, it enhances safety awareness and contributes to accident prevention by ensuring crew members are fully prepared for their specific vessel's equipment and procedures. Completion of these courses provides valuable in-house certifications, enhancing seafarers' qualifications and promoting continuous professional development.